AI support, maintenance and optimization

Keep your AI working, and getting better.

We troubleshoot failed workflows, diagnose poor or incomplete outputs, repair integrations, and keep skills, instructions, and business context current as your goals change. When something breaks, you reach a person on our support line, for systems we built and systems someone else built.

Book an Intro CallGet help with a system
A human support lineFor our builds or anyone else’sFixes and improvements
Illustration: a chain of workflow steps with one broken link under a diagnostic magnifier, the same link repaired below, and a feedback loop back to the start.

Who it’s for

For AI systems your business already depends on.

Teams running AI day to day

Agents, automations, or assistants your business relies on, which need someone looking after them.

Owners of an inherited build

A freelancer or a former employee built it, and now nobody knows how it works.

Teams whose goals changed

The system fit last year’s process, offers, or team, and the business has moved on.

Clients of our builds

Ongoing care for what we built, from the people who built it.

You might be here if

  • A workflow that used to run now fails on some days.
  • Outputs got worse after a model or platform update.
  • An integration broke when a vendor changed something.
  • Answers are out of date because the business changed and the instructions didn’t.
  • Nobody on your team owns the AI systems anymore.

What we fix

From symptom to repair.

Common problems, what we check first, and the usual repair.

What you noticeWhat we checkTypical repair
A workflow fails or stops partwayRun logs, recent changes to connected apps, expired credentialsReconnect, fix the failing step, and add retries and an alert
Outputs are incomplete or low qualityThe instructions, the context it’s given, its examples, and its settingsRewrite the instructions, add examples, and tighten what it reads
Answers are wrong or out of dateThe knowledge it draws on, and whether it reads the right sourceUpdate the knowledge base and context pack, and remove stale sources
An integration brokeAPI changes, permissions, and connector versionsRepair or replace the connection, and document the change
It works, just not for what you need nowYour current goals against what the system was built to doAdjust the workflow, add steps, or retire what’s no longer useful

How support is defined

Six parts of support, each one written down.

Support means different things to different people, so we split it into six parts and agree on each in your support agreement before it starts. Coverage outside the agreed hours is never assumed.

ComparedWhat it meansHow it’s set
Request intakeHow you report a problem, such as a support email, a shared channel, or a form, and what to include.Channels named in the agreement. You can send a request at any time; that doesn’t mean someone is working at that time.
Staffed hoursThe hours when a person is actively working on support requests.Stated in the agreement, with time zone and holidays.
Response targetsHow soon we acknowledge a request and start on it, by severity.Agreed per severity level. They are targets for starting work, not a promise of a fix by a set time.
ResolutionGetting the system working again, or a workaround while the full fix is built.Depends on the cause. If a fix needs a vendor or a larger change, we tell you and scope it.
MaintenanceScheduled care: updating instructions and context, checking connections, and keeping up with platform changes.A defined list of systems and tasks, on a regular schedule.
Improvement capacityTime for making things better, not only fixing them: new steps, better outputs, small additions.A set amount of time per period. Larger additions become projects or fractional work.

What you get

What support includes.

  1. A human support line

    Reach a person on our team who knows your systems, instead of filing a ticket and waiting.

  2. Troubleshooting and repair

    Errors, failed runs, and broken integrations diagnosed and fixed.

  3. Output quality reviews

    We look at what the system actually produces and fix the causes of poor or incomplete results.

  4. Current instructions and context

    Skills, instructions, knowledge bases, and context packs kept in step with your business.

  5. Platform change tracking

    When models, apps, or connectors change, we check what’s affected and update it.

  6. Ongoing coaching

    Short sessions for your team on new features and better ways to use what you have.

  7. A change log

    A running record of what we changed, why, and when.

How it works

How support starts.

  1. Review the system

    We read what exists, its documentation if there is any, and how your team uses it.

  2. Stabilize

    We fix what’s broken and add the alerts and logs it was missing.

  3. Agree the terms

    Intake, staffed hours, response targets, maintenance, and improvement time, in writing.

  4. Maintain and improve

    Scheduled care plus improvements, recorded in a change log you can read.

Scope

What support covers.

Included

  • Troubleshooting and repairs within staffed hours
  • Scheduled maintenance of the systems in scope
  • Updates to skills, instructions, and context
  • Improvement time as agreed
  • Coaching for your team
  • A change log

Scoped separately

  • Large rebuilds or new systems
  • A deep rescue of a broken build
  • Vendor outages and fixes only a vendor can make
  • Coverage outside the agreed hours

Set with you before we start

  • Which systems are covered
  • Intake channels
  • Staffed hours and response targets
  • Maintenance schedule and improvement time

FAQ

Common questions

Do you support AI systems you didn’t build?

Yes. We start with a review so we understand how the system works before we change anything. If it needs major repair, we suggest a troubleshooting and rescue engagement first.

Who answers when we need help?

A person on our team who knows your systems. Support runs through a human support line, not a ticket bot.

Is support available around the clock?

No. You can send a request at any time, and a person picks it up during the staffed hours in your support agreement. If you need extended coverage, we’ll discuss it and write down exactly what’s included.

What’s the difference between maintenance and improvement?

Maintenance keeps a system working as things around it change. Improvement makes it do more, or do it better. We set aside time for both so fixes don’t crowd out progress.

How is support different from fractional implementation?

Support keeps existing systems healthy and makes small improvements. Fractional implementation is capacity to build and ship new, planned work.

Is support unlimited?

No. Support covers the systems and hours in your agreement. That keeps response times realistic and makes clear what you’re getting.

Why did our outputs get worse when nothing changed?

Usually something did: a model update, a change in the data the system reads, or a business change its instructions don’t reflect yet. Finding which one is the first step.

Get started

Tell us what needs attention.

On the intro call, describe the system and what’s going wrong, and we’ll talk about the right kind of help.

Book an Intro Call
Book an Intro Call