Specialist · AI troubleshooting and rescue
When an AI build isn’t working.
An agent that answers differently every day. An automation left half-built when the developer moved on. A project that worked in the demo and fails on real work. We find out what’s wrong, fix what fits inside a bounded repair plan, and scope anything larger separately.
Who it’s for
Signs a build needs rescue, not routine support.
By the time a build needs rescue, the cause is usually a mix: unclear instructions, missing context, fragile connections, and no tests. Patching the visible symptom first tends to make it worse.
Unreliable
It works some days and not others, or gives different answers to the same question.
Unfinished
The project stopped partway, and nobody can say what’s left.
Orphaned
The person or vendor who built it is gone, and there’s no documentation.
Wrong on real work
It passed the demo and fails on the cases your team actually sees.
- Rewritten the prompt several times with no lasting fix.
- Paid for more of the same development without progress.
- Switched the system off and gone back to doing it by hand.
- Lost track of what the system is allowed to do.
What you receive
A diagnosis and a bounded repair plan.
The rescue has a defined end: a written diagnosis, the repairs inside a clear boundary, and a separate list of anything bigger.
System map
What the build is, what it connects to, and how data and instructions move through it.
Findings
What’s wrong and why, ranked by impact, with evidence from logs and test runs.
Bounded repair plan
The specific fixes we make in this engagement, in order, each with a test that shows it worked.
Out-of-bounds list
Larger problems we found, such as a redesign or a missing system, scoped separately so you can decide.
Recommendation
Repair and keep, repair and support, or replace, with the reasons for each.
Example
A rescue, start to finish.
Reported
Orders from emailed purchase orders sometimes reach the order system with wrong quantities, and the original developer is unavailable.
Diagnosed
Test runs on past orders trace the errors to two PDF layouts the extraction step never saw, and to a missing check before records are created.
Repaired within bounds
Examples for both layouts added, a validation step that holds orders with mismatched totals for review, and alerts to the order desk.
Scoped separately
Moving the system into the company’s own accounts and adding new suppliers, written up as a follow-on project.
Where it landsOrders that fail validation now wait for a person instead of reaching the order system.
Scope
Where the rescue starts and stops.
Included
- Review of the build, its instructions, connections, and logs
- Test runs on real cases
- A written diagnosis
- The repairs listed in the bounded plan
- A recommendation on what to do next
Scoped separately
- Rebuilds or redesigns
- New features
- Ongoing support after the rescue
- Fixes only a vendor can make
Set with you before we start
- Which system is in scope
- The access we need, and who grants it
- Where the repair boundary sits
FAQ
Common questions
How is a rescue different from regular support?
A rescue is a one-time diagnostic engagement for a build in trouble. Support is ongoing care for a system that’s basically healthy. Many rescues lead into support afterward.
Will you fix everything you find?
We fix what’s in the bounded repair plan. Larger problems are written up and scoped separately, so you decide whether and how to deal with them.
What if the build should be replaced?
Then the diagnosis says so, with the reasons, and the repair plan covers only what keeps you running in the meantime.
Can you rescue a build on any platform?
Most of them. We work in Claude, ChatGPT, Codex, Cursor, Gemini, and Grok Bot, and in common automation platforms. The first review confirms we can work in yours.
What do you need from us?
Access to the system and its accounts, any documentation or history you have, and examples of where it went wrong.
Get started
Get a diagnosis.
On the intro call, describe the build and what’s going wrong, and we’ll talk about whether a rescue or regular support fits.